Refund Policy – Dental Surgical Instruments

At Dental Surgical Instruments, customer satisfaction and product quality are our top priorities. We take pride in delivering high-precision dental and oral surgery instruments that meet international medical standards. This Refund Policy outlines our procedures for returns, replacements, and refunds for both B2B and B2C clients.

1. Eligibility for Refunds

Refunds are applicable only if:

• The product received is defective, damaged, or incorrect.
• The issue is reported within 7 days of delivery.
• The product is unused, unsterilized, and returned in its original packaging.

Refunds are not applicable on custom, personalized, or bulk OEM/ODM orders, as these items are produced based on specific client requirements.

2. Return Procedure

To initiate a return, please contact our customer support team at info@dentalsurgicalinstruments.com with your order number, product images, and reason for return. Once your request is approved, we will provide detailed return instructions.
Customers are responsible for return shipping costs, unless the item was damaged or incorrect upon delivery.

3. Inspection & Approval

All returned products undergo a strict quality inspection upon arrival. If the return meets our criteria, a refund or replacement will be issued within 7–10 business days.

4. Refund Method

Refunds are processed through the same payment method used for the original purchase. Depending on your bank or payment provider, the transaction may take additional processing time.

5. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized orders (OEM/ODM).
• Products damaged due to misuse, negligence, or unauthorized modification.
• Clearance or discounted promotional sale items.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with photos and order details. We will prioritize replacement or full refund processing after verification.

7. Order Cancellation Policy

Orders can be canceled within 24 hours of placement. Once production or dispatch begins, cancellations will not be accepted.

8. Exchange Option

In some cases, customers may choose to exchange an item instead of receiving a refund. Exchange approvals depend on product condition and stock availability.

9. Contact Information

For refund-related queries or assistance, please contact our customer service team:
Email: info@dentalsurgicalinstruments.com 
Website: www.dentalsurgicalinstruments.com

Dental Surgical Instruments — Precision That Perfects Every Smile.