Frequently Asked Questions

What Shipping Methods Are Available?

We offer multiple shipping options including standard international delivery, express courier services, and freight shipping for bulk orders. All shipments are handled through trusted logistics partners to ensure safe and timely delivery.

Do You Ship Internationally?

Yes, we ship worldwide. Our products are delivered to customers, hospitals, and distributors across Europe, the USA, Latin America, and the Middle East. Shipping times and costs vary depending on the destination and order volume.

How Long Will It Take To Get My Package?

Delivery times depend on your location and the selected shipping method.

• Standard international delivery: 10–15 business days.

• Express courier delivery: 5–7 business days.

• Bulk OEM/ODM orders: production and shipping times are confirmed during order processing.

What Payment Methods Are Accepted?

We accept a variety of secure payment options, including PayPal, bank transfers (TT), Western Union, and major credit/debit cards. All transactions are processed securely to ensure customer protection.

Is Buying On-Line Safe?

Absolutely. Our website uses secure payment gateways and SSL encryption to protect all transactions and customer data. We never store your payment information and ensure your privacy is fully protected.

How do I place an Order?

To place an order, simply browse through the product catalog, select your desired items, and add them to your cart. Once you’ve reviewed your selection, proceed to checkout and follow the guided steps to complete your purchase.
For bulk or OEM inquiries, you can contact our support team directly via email for personalized assistance.

How Can I Cancel Or Change My Order?

Orders can be canceled or modified within 24 hours of placement. Once production or dispatch begins, cancellations cannot be accepted. Please contact our support team immediately if you need to make changes.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders, view order history, and manage future purchases more conveniently.

How Do I Track My Order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to monitor your shipment status directly on the courier’s website or through our tracking page.

How Can I Return a Product?

If your item is defective, damaged, or incorrect, you may request a return within 7 days of delivery. The product must be unused, unsterilized, and returned in its original packaging. Please contact our support team with your order number, images, and reason for return to receive return instructions.